Each order is custom made or customized for each race/individual/group to ensure we provide the highest quality and best customer experience. During the order process, you pick your race package/product and size, and our team ships each individual order. As soon as each item completes the production process it is sent to a shipping queue and will ship promptly after it is made.
If you ordered multiple items, you may receive different shipment confirmations. This is done to ensure we send orders are shipped promptly. Upon submitting your order, you have 8 hours to make changes, request modifications or cancel. If you find any discrepancies in your order, please review and notify us immediately.
After 8 hours from order submission, your order moves into production and no requests to modify, change or cancel your order can be made. All products are made on demand, therefore, all product sales are final and no refunds can be offered. If your product arrives with a defect please contact us within 10 days from receipt of order.
A restocking fee may be added to certain items. If you have a sizing issue we can not offer you an exchange as each garment is specially printed for our customers. This is how we are able to offer as many designs as we do. We provide sizing charts with each style of product to help eliminate sizing errors. For discrepancies in print or damage to the product see below.
DAMAGED ITEM / LOW-QUALITY PRINT
For the fastest resolution, please include a photograph demonstrating the poor quality of the print or the damaged area of the item.
The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, and eliminate errors in future printing.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. Send us an email to email@example.com, and send your item to Run Fierce PO Box 1252, Bayamon, PR 00960.
To return your product, you should mail your product to Run Fierce PO Box 1252, Bayamon, PR 00960.
You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We will do our best to work to make sure you are 100% happy.